"A framework through which organisations are accountable for continually
improving the quality of their services and safeguarding high standards of
care by creating an environment in which excellence in clinical care will
These principles of clinical governance underpin and direct The Cambian
Group’s clinical, operational and corporate objectives.
- Recognizably high standards of care
- Transparent responsibility and accountability for those standards
- A constant dynamic of improvement
We are committed to delivering the highest quality clinical and educational
services to all the people in our care in our hospitals, schools and
Service-user and family involvement
Individual and individual involvement and the inclusion of families and
carers in decision-making are fundamental to our approach.
Our schools and hospitals across the UK enable us to cater for clients
close to their home communities facilitating ongoing contact with families
and local services.
Questionnaires to parents and carers and clients; individual feedback
through School Councils and individuals’ contributions at daily community
meetings; family and carer attendance at reviews – all these serve to
provide us with hard evidence to inform our practice.
We actively engage in initiatives such as the Star Wards programme, which
allow us to benchmark best practice and enhance our clients’ daily
experiences and treatment outcomes.
Our child and adult policies
Cambian’s Policies and Procedures are held centrally on Cambian Point which is available to all staff. Localised versions of key policies will be available on each of our services' web page.
Audit and compliance
All our facilities operate within statutory requirements in the
healthcare and educational arena. Regular external audit of our performance
across a range of measures is undertaken.
We work in partnership with the Care Quality Commission, OFSTED, PCTs, LAs,
the NHS, the DFE and Environmental Health to ensure we meet and often
exceed the standards.
Points raised in inspections are incorporated into operation and strategic
functions to support our ongoing commitment to develop best practice.
To view inspection reports on our facilities by CQC, HIW and Ofstedplease
see links below:
Other Relevant Websites:
Quality Care Commission (CQC)
Healthcare Inspectorate Wales (HIW)
Office for Standards in Education (Ofsted)
Regular benchmarking against guidance and legislation is
Internationally-recognised measurable outcomes such as the Global
Assessment of Functioning and Therapeutic Crisis Intervention programme are
incorporated into our unique and highly regarded Active Care™ and Active
Learning™ multi-disciplinary models of psychiatric rehabilitation and
Our clinical, educational and operational structures are fully integrated
at all levels, allowing us to direct the maximum resource towards
individual care and individual development.
Risk Assessment and Management
Clinical and organisational risk management is an essential ongoing
element of all of our services. We ensure all our facilities are fit for
purpose to maximise the safety of the people in our care. All staff are CRB
checked for their suitability to work with our vulnerable clients.
Our policies give clear directives on such matters as Child Protection and
use of illegal substances. Any causes for concern are carefully logged and
reported so that appropriate action may be taken.
Our multi-disciplinary and multi-agency collaborative approach engenders
consistency. Active Care ™ and Active Learning™ incorporate evidence-based
measures in this area, allowing us to monitor and respond
Off-site activities are subject to extensive forward planning and risk
Cambian is committed to robust corporate governance and has developed a
wide ranging system to keep corporate governance under regular review. This
is undertaken in conjunction with external specialist healthcare lawyers to
ensure both an independent review and a means of benchmarking Cambian's
performance against industry trends.
Corporate governance issues are also regularly reviewed with the board of
directors which underlines the importance with which this is viewed.
All Cambian hospitals and schools operate on a multi-professional team
model with high staff/individual and individual ratios.
We have a dedicated HR team and processes, and conduct regular staff
surveys. We acknowledge the challenges presented by working in our
particular field and ensure that every possible support is given, including
the provision of an Employee Assistance Programme.
In 2009 we were recognised as being one of the Top 100 healthcare employers
in the UK and, on the education side, have been endorsed by Investors In
People since 1996.
Training and development
We have a dedicated training and development team which provides a wide
range of mandatory, professional and vocational learning opportunities to
our staff. The training of individuals of all disciplines is a major
element of our services.
We sponsor staff members who wish to further their careers by pursuing
academic and vocational qualifications at universities or FE
The provision of a generous training budget is ensured to continually
improve the quality of care to our individuals through ongoing programme of
learning and development for all employees.
In addition to our individuals gaining a wide range of qualifications, a
number of our individuals also access vocational and Higher Education
courses whilst in our care.
DFE & Ofsted
All Cambian schools are DFE registered and inspected by Ofsted. Our
post-16 provisions are members of the National Association of Specialist
Ofsted is the Office for Standards in Education, Children’s Services and
Skills. It regulates and inspects to achieve excellence in the care of
children and young people, and in education and skills for learners of all
The new Ofsted brings together the wide experience of four inspectorates to
make a greater difference for every child, and for all young people and
adult learners, in England.
Cambian schools have successfully been rated as outstanding by Ofsted. To
read the inspection reports on our schools please click on the links
ISO & Investors in People
Cambian is awarded ISO certification, which is an internationally
recognised accredited quality assurance programme and a respected mark of
quality across the world. This demonstrates that our Group has robust
quality assurance tools that set out a clear quality and safety framework
of standards which need to be in place to ensure the capacity to provide
high quality and safe services. It highlights our commitment to providing
quality services to our service users, staff and visitors alike.
Our Specialist Education divisions also awarded with Investors in People,
which is a standard that helps organisations transform their business
performance. The Investors in People Standard is a business improvement
tool designed to help employers improve performance by linking people
development and skills acquisition to the specific aims and objectives of
their businesses, to assess and improve the performance of their employees.
Investors in People is all about business improvement. The division was
successfully re assessed in 2008 and continues to meet the requirements of
the Investors in People Standard.
Research & Development
There are various bodies which recognise Cambian as a training
environment for undergraduates. For medical individuals, the Group has
individual placement agreements with Liverpool University. The Group also
has preliminary agreements with Cardiff University and Nottingham
University on individual placements. There are a number of other
universities, which send us nurse individuals, OT individuals and
psychology trainees. For details of these please call us on 0800 138
The Cambian Group also has 'approved practice setting' status for the
majority of its units from the General Medical Council (GMC). This means
that the Group can take doctors with full registration from the GMC and a
license to practice, who are new to the register or who have come back to
the register after prolonged absence. An approved practice setting is an
organisation that the GMC recognises as having systems for the effective
management of doctors, systems for identifying and acting upon concerns
about doctors' fitness to practise, systems to support the provision of
relevant training or continuing professional development, and systems for
providing regulatory assurance.
Delivering Same Sex Accommodation - Declaration of Compliance
We are proud to confirm that mixed sex accommodation has been eliminated
in all our hospitals. Every individual has the right to receive high
quality care that is safe, effective and respects their privacy and
dignity. Cambian Healthcare remains committed to providing every individual
with same sex accommodation, because it helps to safeguard their privacy
and dignity when they are often at their most vulnerable. We are proud to
confirm that mixed sex accommodation was eliminated in our hospitals
several years ago and that all our hospitals are gender specific and that
all individuals have single en suite bedrooms.
Although the account only requires us to report on services provided to the NHS, The Cambian Group takes a holistic approach to quality and, as a learning organisation, encourages and ensures the sharing and cross fertilisation of best practise. To this extent we have also included in our reporting information regarding our specialist education services.
Please click on a report to download a copy.