This page contains useful information about our School policy and procedures, focusing on creating a safe, positive and supportive learning environment for our students.
Grateley House School operate within statutory requirements in the educational, health and care arena. There is a policy review cycle that means that our policies are constantly under review and amended at regular intervals. Key localised policies can also be found below:
The parents of students at Grateley House School should be aware that the School has a duty to safeguard and promote the welfare of their students. This responsibility necessitates a safeguarding policy and the School may need to share information and work in partnership with other agencies when there are concerns about a child's welfare. This policy complies with guidance from the DfE and the Local Safeguarding Children Board (LSCB). The School recognises it is an agent of referral and not of investigation.
Anyone can make a referral to children's social care, if necessary. The Designated Safeguarding Lead (DSL) for the School is Mark McQuillan and the Deputy DSLs are Eva Pereira, James Lynch, Josh Hand, Sarah Henstridge and Rebecca Heath.
View our Safeguarding Guidance here.
We know there will be times when students, carers, parents or placing authorites will want to give us feedback about our school and we will always be happy to hear from you. If you feel that you would like to make a suggestion, let us know about something you were pleased with, or tell us we did not meet your expectations, please contact the school via the details on the main page. A complaints procedure allows for both formal and informal complaints.
Informal complaints can be dealt with quickly, while formal complaints should be made in writing. Our full complaints policy is available above or from the school on request. This policy is designed to help you raise concerns and ensures your complaint will be dealt with fairly. Should you wish to take your complaint further or if you feel you are unable to discuss the details with the school, please contact the Director of Education here, especially if you complaint relates to the school leadership.
The proprietor of the School, whose address for correspondence during both term times and holidays, is Anne Marie Carrie, 4th Floor, Waterfront Manbre Wharf, Manbre Wharf, Hammersmith, London, W6 9RU. The telephone number on which the proprietor may be contacted is 0208 735 6150.