Outcomes and Feedback

Residential Services

Parent Feedback

Happy one year anniversary for both Jack and the opening of Stratford Lodge.

That’s had me cry Josh, I can’t believe how the year has progressed for Jack AND more importantly the magical life he’s so blessed to be living.

Jack is the luckiest boy alive and the fight, tears, mental exhaustion and sleepless nights were worth every bit of suffering in order to have him live alongside staff he loves so dearly and a home that is simply delightful.

I shall forever be grateful to you and your phenomenal staff.

Have the greatest lunch out on what is an extremely special day.

Can’t wait to see my precious boy tomorrow.

- Jack's mum

Complimentary words from a recent parent feedback form.

Q. Do you feel your family member is treated with dignity and respect?

"He is treated with the utmost dignity and respect. For instance – knocking on his bedroom door before entering. Teaching and encouraging him to do things for himself wherever possible."

Q. Do you feel your family member is given the opportunity to be part of their community?

"He spends a lot of time in the local community and very much enjoys it. He’s really settled well in Salisbury. He visits local parks, his local café and spends a lot of time walking and exploring his community."

Q. Do you feel your views are sought and listened to?

"Josh (Registered Manager) will always ask my thoughts, feelings and opinions regarding my son if ever necessary. This has made me feel very much a large part of his life at all times. Josh’s transparency is what makes him the most wonderful manager that he is in my humble opinion. If Josh says anything it is always delivered to me in the kindest, factual and informative way."

"If I could send every adult like my son to Stratford I would."

With Stratford Lodge taking care of 2/3 lovely young adults (a fabulous small care setting) it’s up to us as parents to let the world know how brilliantly everything is for our children living with you.

I’m so proud of everything you and your amazing staff do to ensure he lives his very best life.

So thrilled he has settled nicely back with you and what a wonderful lie in he had too.

So many thanks, you’re all such super stars.

Benjamin's Story

Read about Benjamin's story, before moving to Stratford Lodge, during his time with us and his positive outcomes.

Find out more

5 Star Parent Feedback

5 Stars

"Thank you once again for your kindness and professionalism you’ve shown towards both J and our family.

It feels like forever ago that you met J and we all fell in love with Stratford Lodge. Thankfully the challenge and hard fight we all put up for J proved to be the best thing that could ever happen to him moving into adulthood.

It’s wonderful that your staff are spending so much time with J at Hill House and learning all about him and his beautiful little ways. It sounds as though he was very comfortable and enjoyed himself greatly.

How precious you gave J the opportunity to choose his own bedroom. That is a magical way to ensure that J is already able to make choices in his new forever home and be party to this massive change. That, as a parent is where I feel the Cambian Group and their ethos is outstanding.

I have seen first hand how you yourself and those at Hill House are wholeheartedly committed to seeing that those already living with you are your absolute priority.

Thank you so much for having us on Tuesday. It was actually my birthday and such a wonderful way to spend it.

Thank you so much Josh.You and your team have been so exceptionally kind to J and us as a family, you couldn’t be trying any harder for a wonderfully positive outcome.

I can’t tell you the relief I feel knowing J is going to live his best life both now and in the future with you all. So, many thanks for being the wonderful people you are and for fighting J's cause with such vigour.

The Cambian group never ceases to amaze me with their kindness toward our beautiful children."

- J's Parent